FAQs

Frequently Asked Questions

Have questions about custom patches, challenge coins, flex badges, ordering, or shipping? You’ll find answers to our most common questions below.

Ready to start a custom order? Visit our Custom Patches page or contact us.

You can also email info@allpatchstuff.com or call 1-800-671-3410, Monday through Friday, from 8:00 a.m. to 5:00 p.m. Pacific Time.

How do I start a custom order?

Submit your request through our custom-order page and provide as much information as possible, including:

  • Product type

  • Estimated quantity

  • Desired size

  • Colors and materials

  • Artwork, sketches, or reference images

  • Required delivery date

  • Shipping destination

Don’t have finished artwork? That’s okay. Send us what you have, and our team will guide you through the process.

What are your minimum order quantities?

Our standard minimums are:

  • Embroidered patches: 25 pieces per design

  • PVC patches: 50 pieces per design

  • Challenge coins: 25 pieces per design

Minimums for flex badges and other specialty products may vary. Contact us for current requirements.

If you need fewer than the listed minimum, email us directly. We may be able to help depending on the product and design.

How long does a custom order take?

Most custom orders take approximately 4 to 6 weeks after payment and final artwork approval. Name tapes and certain other products may have different production times.

Production time can vary based on the product, quantity, design complexity, revisions, and shipping destination. If you have a firm deadline, tell us before placing your order so we can confirm whether it is realistic.

Will I receive a proof before production?

Yes. You will receive a digital proof to review before your order enters production. Please carefully check the wording, colors, dimensions, placement, and other design details.

Production will not begin until the final proof is approved and payment requirements have been completed.

Can you help create or clean up my artwork?

Yes. We regularly work from sketches, photographs, existing patches, logos, and rough concepts. Our design team can help prepare your artwork for the selected manufacturing process.

Complex artwork may need to be simplified so small lettering and fine details reproduce clearly on the finished product.

Do you offer rush production?

We do not offer guaranteed rush production. Every order is placed into our production schedule and receives the same attention to quality.

If you have a required delivery date, contact us before ordering. We will review the timeline honestly and let you know whether we can meet it.

How is pricing determined?

Custom-product pricing depends on several factors, including:

  • Product type

  • Size and thickness

  • Order quantity

  • Design complexity

  • Number of colors

  • Materials and backing

  • Mold or setup requirements

  • Specialty finishes or packaging

  • Shipping destination

Larger quantities generally receive a lower per-piece price. Every quote is based on the specifications of that particular project.

Do you work only with military or government customers?

No. We work with military units, law enforcement agencies, government organizations, businesses, schools, clubs, teams, nonprofits, and individual customers.

Whether you need 25 custom patches for a small group or a large production order, we would be glad to help.

What payment methods do you accept?

Secure website payment options include major credit and debit cards, Shop Pay, PayPal, and Apple Pay. We also accept Zelle and Venmo.

Checks and direct purchase orders are available for government agencies and approved corporations. If your organization has a specific purchasing process, contact us and we will do our best to accommodate it.

Do you accept tax-exempt orders?

Yes. Please send us a valid tax-exemption certificate before payment or checkout so we can review it and properly update your order.

Tax cannot always be refunded after a transaction has already been completed, so please contact us before submitting payment.

Do you accept government and corporate purchase orders?

Yes. We can work with direct purchase orders from government agencies and approved corporations. Email the purchase order and your organization’s billing requirements to info@allpatchstuff.com.

Additional documentation or approval may be required before production begins.

Do you ship to APO, FPO, and DPO addresses?

Yes. We proudly ship to customers stationed throughout the world, including APO, FPO, and DPO addresses.

Please enter the complete military mailing address exactly as required by USPS to help prevent delays.

Do you ship internationally?

Yes, international shipping is available to many locations. Shipping prices, delivery times, customs duties, and import taxes vary by destination.

Contact us before ordering if you need an international shipping quote. Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Where are your products manufactured?

Our custom products are produced through established overseas manufacturing partners selected for their quality, capabilities, and consistency. Our team manages the design, proofing, communication, quality expectations, and customer service for every APS order.

Can I reorder a previous design?

Yes. Please provide your previous APS order or invoice number, the product description, and the quantity you need.

We will review the original order details and confirm current pricing, materials, and production availability.

Can you reproduce an existing patch or coin?

In many cases, yes. Send us clear photographs of both sides, the approximate dimensions, and any changes you would like to make.

You must have permission to use any protected logo, trademark, insignia, or copyrighted artwork included in the design.

What happens if there is a problem with my order?

Contact us as soon as possible and include your order number, a description of the issue, and clear photographs when applicable. Our team will review the situation and work with you toward an appropriate resolution.

Still have a question?

Visit our contact page, email info@allpatchstuff.com, or call 1-800-671-3410, Monday through Friday, from 8:00 a.m. to 5:00 p.m. Pacific Time.

ALL Patch Stuff
Your Designs Coming to Life